Refund Policy

This Refund Policy explains how refunds work for paid MyPetCrumpet subscriptions. It is part of our Terms of Service. If anything here conflicts with the Terms, the Terms prevail.

1. Billing through Apple

Subscriptions are billed through Apple In-App Purchase. Your payment is processed by Apple, and Apple's payment terms apply. We do not store your payment card details and cannot charge or refund your card directly.

2. Renewals and cancellations

Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period. To cancel, go to your Apple ID subscription settings (for example, via App Store subscriptions).

Cancellation takes effect at the end of the current paid period. No partial refunds are issued for unused time when you cancel.

3. Refund requests

Refund requests are handled by Apple in accordance with Apple's refund policy. We have no ability to issue refunds directly.

To request a refund, contact Apple Support or use Apple's report-a-problem flow for the purchase. Apple decides whether a refund is granted based on its policies and applicable law.

4. Termination by us

We may suspend or terminate your account immediately if you violate our Terms, or with 14 days' notice for any other reason. If we terminate your account without cause, we will refund any prepaid subscription fees for the unused period to the extent Apple's refund process permits.

5. Price changes

We will give you at least 30 days' notice before increasing subscription prices. Your continued use after the new price takes effect constitutes acceptance. Price changes do not entitle you to a retroactive refund for the current billing period.

6. Related documents

• Pricing — current plans and features
• Terms of Service — full subscription and payment terms (Section 5)
• Privacy Policy